Frequently Asked Questions (FAQ)

1. What are your shipping policies?
We offer fast and reliable shipping to multiple countries in Europe. The estimated delivery time ranges from 6 to 15 days, depending on the location. We ship to Belgium, the Netherlands, France, Germany, Portugal, the United Kingdom, and the United States. Enjoy free shipping on every order!

Country-Specific Delivery Times:

  • France (FR): 6-10 days
  • Belgium (BE): 7-10 days
  • Netherlands (NL): 6-12 days
  • Germany (DE): 6-10 days
  • Portugal (PT): 8-15 days
  • United Kingdom (GB): 7-12 days
  • United States (US): 6-10 days

2. Do you offer discounts on your watches?
Yes, we do! You can enjoy up to a 25% discount on selected items, and we often have special promotions. Keep an eye on our website or sign up for our newsletter to stay updated on the latest offers.

3. What are your payment methods?
We accept a wide range of payment methods, including credit/debit cards and popular payment processors like PayPal.

4. How can I track my order?
Once your order has been shipped, we will send you a tracking number via email so you can easily follow its progress.

5. Do you ship internationally?
Yes, we currently ship to the Netherlands, Belgium, the United Kingdom, Germany, France, Portugal, and the United States. Unfortunately, we do not ship to other countries at the moment.

6. Can I change or cancel my order after I’ve placed it?
If you need to change or cancel your order, please contact us as soon as possible. Once the order has been processed and shipped, we may not be able to make adjustments.

7. How do I return an item?
If you're not completely satisfied with your purchase, you can return it within 14 days for a full refund or exchange. Please ensure the item is unused and in its original packaging. For more details, refer to our return policy page.

8. What if my watch breaks or is defective?
We stand behind the quality of our watches. If your watch is defective, please reach out to us, and we will guide you through the warranty process. We will check the warranty conditions with our supplier and inform you accordingly.

9. How do I care for my watch?
To keep your watch in excellent condition, avoid exposing it to extreme temperatures, water (unless water-resistant), or strong chemicals. Regularly clean your watch with a soft cloth, and store it in a safe place when not in use.

10. Can I buy watches in bulk or get a discount for large orders?
Yes! If you're interested in purchasing in bulk, please contact us for more details on pricing and available discounts.

11. What are your watch prices?
Our watches are available at various price points, ranging from €50 to €500 depending on the style and features. Currently, our CURREN Apex | Active Series watches are priced at €54,95, with potential discounts over time.

12. Do you offer warranties on your watches?
Yes, all of our watches come with a warranty. Please contact us for specific details regarding the warranty for each model.